ISO 20000 is that the world's first international standard for IT Service Management. ISO/IEC 20000 is a world IT standard that permits companies to demonstrate excellence and prove best practice in IT management. the quality ensures companies are able to do evidence-based benchmarks to continuously improve their delivery of IT services. ISO/IEC 20000 was released in 2011 supported the IT infrastructure library (ITIL®) best practice framework, and updated in 2011. the quality is meant for organizations who provide managed IT services like infrastructure and/or applications support; this will be both for external delivery e.g. to clients who have outsourced their IT support, also as for internal IT groups. A certificate issued by third party registrar to demonstrates that your IT management system has been certified against requirements of ISO 20000 requirements. Implementation of ISO 20000-1 by fixing of internal processes gives confidence to customers about the delivering capability through use of IT infrastructure. ISO/IEC 20000- 1:2011 is that the formal specification and defines the wants for a corporation to deliver managed services of a suitable quality for its customers. The scope includes: * Requirements for a management system * Planning and implementing service management * Planning and implementing new or changed services * Service delivery process * Relationship processes * Resolution processes * Control processes * Release processes. - Alignment of data technology services and business strategy.

- Alignment of information technology services and business strategy.

- Creation of a formal framework for current service improvement projects

- Provides a benchmark type comparison with best practices

- Creates competitive advantage via the promotion of consistent and cost-effective services.